February 28, 2020 - Updated Systrends Support Procedure

Please note we have a new 1-800 number to contact in our Support Procedure

Systrends SUPPORT Procedure:
 
Please follow this procedure if you need assistance from Systrends support:
 
1. Under the Help Tab in eTariff and EQR, select “Submit Help Ticket”.  Fill out the, summary and description of issue and include your email address then select “create”
 
2. If step 1 is not sufficient, please send an email describing the problem/issue to support@systrends.com 
 
3. If Help Ticket (step 1) or email response (step 2) appears not to be enough for severity of the issue (in an emergency) please call 1-(888) 933-3582 (step 3)
 
NOTE: A call with a voice mail left at this number will initiate emails to several contacts in Systrends
 
4. If steps 1, 2 or 3 are not sufficient for the severity of the issue then please call one of our support manager’s cell phones (step 4): Renee Feeney (480-223-8639 ) or Michael Bruns      (480-323-6491 ) or Sree Desai  (480-747-3589).
 
5. If steps 1 through 4 are not satisfactory, please call Dave Darnell: 602-432-3353 
 
Notes:
Please do not leave emergency messages on the voice mail at our home office (1-480-756-6777) … if we are traveling the message may not be answered quickly. Please make sure you have created a help ticket (step 1), sent an email to support (step 2) and left a voice mail on 1-(888) 933-3582  (step 3) before escalating to step 4 or 5.